CUSTOMER HAPPINESS
hello@getbiom.co

BUSINESS HOURS

CUSTOMER HAPPINESS
hello@getbiom.co

BUSINESS HOURS
Monday - Friday 09:00 AM - 05:00 PM EST

Biom

We offer free exchanges if you&#x2019;d like to swap any Dispensers or unopened Wipes Refills for other colors, types, and scents. If you&#x2019;d like to arrange a return, a processing fee of $1.75 via the Loop Returns platform might apply.

We offer free exchanges if you’d like to swap any Dispensers or unopened Wipes Refills for other colors, types, and scents. If you’d like to arrange a return, a processing fee of $1.75 via the Loop Returns platform might apply.

Do you offer free returns?

Returns and Exchanges

Do your wipes kill bacteria and germs?

Why should I use an All-Purpose Cleaner instead of a Disinfectant?

Can’t I just use a rag and soap?

What active cleaning ingredient do you have on your All Purpose Wipes?

All-Purpose Wipes

Are these wipes safe around kids?

Do your wipes kill COVID-19?

Why do my wipes feel dry?

What’s the difference between Sanitizing and Disinfecting?

Hand Sanitizing Wipes

There’s no such thing as a Flushable Wipe!

How do I know you’re *actually* Flushable?

How are Flushable Wipes different from the All-Purpose Wipes?

How are Biom’s Flushable Wipes different from other brands?

How long do Biom’s Flushable Wipes stay fresh?

Are Biom’s Flushable Wipes safe for sensitive skin?

What are the ingredients in Biom’s Flushable Wipes?

Flushable Wipes

What makes the Dispenser different?

How did you design the Dispenser?

What is the Dispenser made out of?

Isn’t the Dispenser… Plastic??

How do I insert the wipes in the Dispenser?

Can I use other brands with your dispenser?

What are your warranty coverages for the dispenser?

Dispenser

Can I purchase your products in store?

Are your products vegan?

Are your products safe to use when pregnant or nursing?

What is the shelf-life of your products?

How do your wipes compare to Clorox wipes?

What makes your wipes different?

Where are your products made?

How long should one wipe refill last me?

What are your wipes made out of?

Are your wipes cruelty-free?

Why are your prices so high?

Do I have to use Biom Wipes Refills with my Biom Dispenser?

If I keep the wipes inside my car, will it dry out?

Does your All Purpose Wipes create streaks when wiped on the surface?

Do your ingredients have allergens?

I see that there are essential oils on your wipes, are these still safe with my pets?

Are your refill packaging compostable too?

How do I know you’re really biodegradable and home compostable?

General

Product Questions

What is your return policy?

How long does it take to get a refund?

Do you offer exchanges?

Purchased your order from a retail store, can I return it with you?

How do I activate my Lifetime Warranty on a Dispenser I bought at Target?

Where can I find the status of my order? What’s my tracking number?

How do I change or cancel my order?

There is an issue with my order I just received. What should I do?

Do you offer free shipping?

What shipping method do you use?

How much is shipping and how long will it take for my order to arrive?

Do you ship to PO Boxes?

Do you ship to US territories?

Where will your order ship from?

Can I place orders to ship internationally?

Why are your shipping fees so high?

What if I gave the wrong shipping address for my order?

Order & Shipping

How do subscriptions work?

How do I cancel my subscription?

How do I update my shipping or billing information?

How can I swap or add more products?

Can I change how often I get my refills?

Subscription Management

Help, I can’t log into my account.

How do I unsubscribe from receiving emails?

What forms of payment do you accept?

Do you offer any payment plans?

Do you offer any discounts?

Do you offer wholesale pricing?

Do you offer UGC and influencer partnerships?

How does buying Biom have an impact on the environment?

Do you make any charitable contributions?

How much plastic am I saving by switching to Biom?

What should I do with the wipes packaging?

How long does it take for your wipes to break down?

Can this go in my compost? If not, would I have to put it in my trash?

Sustainability

Do you offer free returns?Updated 10 months ago