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Returns and Exchanges

Your go-to answers for exchanges, refunds, and returns related to your Biom order.

What is your return policy?

Biom stands by our 100% satisfaction policy and offers a 28-day, money-back return on Dispensers and any unopened Wipes Refills. You can start your return or exchange process here: biom Returns Portal. If you experience any issues during your return

Do you offer free returns?

We offer free exchanges if you’d like to swap any Dispensers or unopened Wipes Refills for other colors, types, and scents. If you’d like to arrange a return, a processing fee of $1.75 via the Loop Returns platform might apply.

How long does it take to get a refund?

If you schedule your return through our Loop Returns portal, you will be given instructions on how to return, as well as a label and tracking information. As soon as the tracking link recognizes the return is in the mail, Loop will go ahead and proce

Do you offer exchanges?

Yes! We’re happy to offer exchanges on all Dispensers and unopened Wipes Refills. You can do that via the Loop Returns portal within 28 days of your initial purchase.

Purchased your order from a retail store, can I return it with you?

Unfortunately, we cannot offer returns through third-party retailers. Please feel free to contact the store you purchased from, and activate your return through their portals. Here’s a handy list of our retailers’ return pages:.

How do I activate my Lifetime Warranty on a Dispenser I bought at Target?

This is a great question. You may use this link here to activate your Lifetime Warranty on the Dispenser you bought at Target . 🎯 Target Warranty Link (Please click me)