CUSTOMER HAPPINESS
hello@getbiom.co

BUSINESS HOURS

CUSTOMER HAPPINESS
hello@getbiom.co

BUSINESS HOURS
Monday - Friday 09:00 AM - 05:00 PM EST

Biom

<p id="isPasted" style="text-align: left;"><span style="font-family: Inter;">Oh no! That definitely shouldn&#x2019;t happen. Please feel free to reach out to <a data-fr-linked="true" href="mailto:hello@getbiom.co">hello@getbiom.co</a> and we&#x2019;ll get you taken care of!</span></p>

Oh no! That definitely shouldn’t happen. Please feel free to reach out to hello@getbiom.co and we’ll get you taken care of!

There is an issue with my order I just received. What should I do?

Order & Shipping

Do your wipes kill bacteria and germs?

Why should I use an All-Purpose Cleaner instead of a Disinfectant?

Can’t I just use a rag and soap?

What active cleaning ingredient do you have on your All Purpose Wipes?

All-Purpose Wipes

Are these wipes safe around kids?

Do your wipes kill COVID-19?

Why do my wipes feel dry?

What’s the difference between Sanitizing and Disinfecting?

Hand Sanitizing Wipes

There’s no such thing as a Flushable Wipe!

How do I know you’re *actually* Flushable?

How are Flushable Wipes different from the All-Purpose Wipes?

How are Biom’s Flushable Wipes different from other brands?

How long do Biom’s Flushable Wipes stay fresh?

Are Biom’s Flushable Wipes safe for sensitive skin?

What are the ingredients in Biom’s Flushable Wipes?

Flushable Wipes

What makes the Dispenser different?

How did you design the Dispenser?

What is the Dispenser made out of?

Isn’t the Dispenser… Plastic??

How do I insert the wipes in the Dispenser?

Can I use other brands with your dispenser?

What are your warranty coverages for the dispenser?

Dispenser

Can I purchase your products in store?

Are your products vegan?

Are your products safe to use when pregnant or nursing?

What is the shelf-life of your products?

How do your wipes compare to Clorox wipes?

What makes your wipes different?

Where are your products made?

How long should one wipe refill last me?

What are your wipes made out of?

Are your wipes cruelty-free?

Why are your prices so high?

Do I have to use Biom Wipes Refills with my Biom Dispenser?

If I keep the wipes inside my car, will it dry out?

Does your All Purpose Wipes create streaks when wiped on the surface?

Do your ingredients have allergens?

I see that there are essential oils on your wipes, are these still safe with my pets?

Are your refill packaging compostable too?

How do I know you’re really biodegradable and home compostable?

General

Product Questions

What is your return policy?

Do you offer free returns?

How long does it take to get a refund?

Do you offer exchanges?

Purchased your order from a retail store, can I return it with you?

How do I activate my Lifetime Warranty on a Dispenser I bought at Target?

Returns and Exchanges

Where can I find the status of my order? What’s my tracking number?

How do I change or cancel my order?

Do you offer free shipping?

What shipping method do you use?

How much is shipping and how long will it take for my order to arrive?

Do you ship to PO Boxes?

Do you ship to US territories?

Where will your order ship from?

Can I place orders to ship internationally?

Why are your shipping fees so high?

What if I gave the wrong shipping address for my order?

How does your membership work?

How do I cancel my membership?

How do I update my shipping or billing information?

How can I swap or add more products?

Can I change how often I get my refills?

It’s my first time ordering, and I’m pretty sure my order is scheduled 3 months from now, but your system sent me a refill a month after my order.

There is an issue with my order I just received. What should I do?Updated 5 months ago